It's crucial to avoid attempting to clean out ear wax if you have an ear infection. Cleaning the ear canal during an infection can worsen symptoms, irritate the delicate tissues, and potentially push debris further into the ear, leading to complications. Instead, seek medical advice from an ENT specialist or healthcare provider. They can properly diagnose the infection and recommend appropriate treatment, which may include addressing the wax buildup once the infection has cleared to prevent further discomfort and potential damage to the ear.