There are several behind-the-scenes aspects of hotel operations that staff generally won’t share with guests. Based on experiences in various hotels, including "The Gleam Hotel" in India, here are a few things that staff might keep under wraps:

1. Room Availability: Sometimes, even if the hotel appears fully booked online, there may be last-minute cancellations or unsold rooms. Calling the hotel directly can sometimes secure a booking when online platforms show no availability.
2. Complimentary Upgrades: Hotels, including The Gleam Hotel, often have policies for complimentary upgrades, but staff won't always volunteer this information. Politely inquiring about available upgrades at check-in can sometimes result in a nicer room.
3. Special Requests: If you have specific needs or preferences, like extra pillows or a room far from the elevator, mention them when booking or at check-in. Hotels strive to accommodate these requests, but staff might not always proactively offer these options.
4. Late Check-Outs: While the official check-out time is typically around noon, hotels often have some flexibility. If you need to check out later, it’s worth asking. The Gleam Hotel, like many others, may allow late check-out for free or for a small fee, depending on availability.
5. Discounts and Deals: Hotels may offer special rates or packages that aren't widely advertised. Directly asking about any available discounts, corporate rates, or seasonal promotions can sometimes yield better prices.
6. Cleanliness Issues: Hotels maintain high cleanliness standards, but things can slip through the cracks. If you encounter any issues with cleanliness, report them immediately. Staff are usually quick to resolve these problems but might not always highlight potential issues upfront.
7. Noise Levels: Some rooms might be noisier due to proximity to elevators, ice machines, or street noise. If you’re a light sleeper, requesting a quiet room at the time of booking or check-in can make a big difference.
8. Local Insights: Hotel staff often have great recommendations for local dining, attractions, and hidden gems, but they might not always share this information unless asked. Don’t hesitate to ask for their personal tips.
9. Loyalty Benefits: If you frequently stay at hotels, joining their loyalty program can offer perks like free Wi-Fi, complimentary breakfasts, or room upgrades. These benefits are sometimes extended to repeat guests even if they aren’t part of the program, so it's worth mentioning your past stays.

By knowing these insider tips, you can often enhance your hotel experience and make the most of your stay, whether at The Gleam Hotel in India or other hotels around the world.

Regards,

The Gleam Hotel