Senior Marketing Manager (2020–present) · 3y ·
It's not uncommon for product teams to receive incomplete bug reports like below:
- “Nothing works”
- “Page doesn't load”
- “Everything crashes”
- “I don't see anything”
- “X is broken”
Avoid writing non-descriptive information like the points above ^ at all costs.
A good bug report typically follows this format:
- Title
Try to be concise, but specific here. For example, "Broken landing page" doesn't help the reader understand whether the issue has already been reported and what exactly is wrong. - Steps to reproduce the bug*
It is best to try and reproduce the bug yourself before filing a bug ticket. That way you can be sure that the steps provided will lead to a bug you are reporting. - Resulting and expected behavior
Example: Result of operation "2x2" should be 4. In reality it is 5. - Screen recording or screenshot*
- System information* (Operating system, browser, device, time ((including time zone))
- User ID [If relevant]
It is usually either username or e-mail. - Impact [If known]
E.g. how many people are affected by the bug or how much revenue is being lost because of the bug. This helps engineers and PMs assign the correct priority.
These ^ are just some of the points taken from our How to write a bug report effectively: examples and templates, which covers best practices, examples along with copy-paste and downloadable bug report templates you can use.
* This data can be captured automatically in each bug report using birdeatsbug.com, a company I work for.
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