Profile photo for Jen Wilson

Just recently, actually. Luckily, karma was swift and efficient.

I'd just bought a new car and it was pulling to the side when I accelerated.

I know a little about cars and knew it was torque steer.

I took it to the shop and explained what was going on. And then launched into a 10-minute long condescending argument with the guy.

First he wouldn't even believe that it was pulling. He kept trying to say that, because it was new, I just wasn't used to driving it yet.

After I finally got him convinced that it was pulling, he started insisting that it was a tire/alignment problem. I finally convinced him that I already checked that, and then he got even more condescending when he explained, like one would to a 5-year-old, that torque steer only happens in front-wheel drive cars, and since mine is four-wheel drive, I'm just obviously wrong.

He even literally laughed at me.

And then I got a little annoyed. So, as I am occasionally wont to do, I ramped up my own condescension to a 10.

“Listen, precious. It's not a 4-wheel drive, it's a part-time all-wheel drive. And since you obviously don't understand the difference, I'll tell you that it operates as a front-wheel drive 90% of the time. Believe it or not, my tits do not suck out my brainpower the way your dick apparently sucks out yours. So just check the damn thing. Or let me back there, I'll check it myself, and you can do something useful, like make me a sandwich.”

I was pretty proud of my little rant. And it had the effect I was going for. He finally took it back and checked it, and sure enough, the computer was sending the wrong amount of power to one of the wheels, causing a torque steer.

Wow, really? You don't say.

And the best part was that there were a couple other customers in the lobby. One of them was this professional-looking guy in a suit. It's a small lobby so he had heard the whole thing, and he suddenly spoke up and said, “So the repair is free then, right?”

The guy behind the desk was like, “What are you talking about?”

“She was right, and you spent more time arguing with her than it took to check her car. So because you wasted her time, the repair is free, correct?”

And he basically bullied the guy into fixing my car completely for free.

Which was awesome as hell. I mean, I was just happy knowing I was right and had embarrassed the guy in front of a bunch of his customers. But then to get the car fixed for free was even better.

I offered to buy the guy a drink to thank him, and offered him my number, but he only shrugged and said that thanks weren't necessary. He didn't do it to try and get anything out of me, he did it because, in his words, “being a dick should have consequences.”

I mean, I don't think I've ever met anyone who restored as much of my faith in humanity as that guy.

*Edit*

To answer all the comments, yes, the car is under warranty.

At the dealership.

Almost an hour away from my house.

As long as the repair cost wasn't astronomical, I was willing to pay for the convenience of not having to make that drive.

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