For many years I worked for a theatre on their car park.
The theatre charges £1 per car, which is a good price, especially these days. However, some people still take issue with the charge.
One time, this car pulled up, a male driver with a female passenger, and I said to the driver: “Good evening, Sir. That will be £1 please.”
He replied: “Are you really charging £1 for the car park?” I replied : “Yes, Sir. It is £1.” He then replied: “Well you can fuck off then!” He then put his car in gear and drove off, did a three-point turn, then drove back to me. When he pulled up he said to me: “Is there
For many years I worked for a theatre on their car park.
The theatre charges £1 per car, which is a good price, especially these days. However, some people still take issue with the charge.
One time, this car pulled up, a male driver with a female passenger, and I said to the driver: “Good evening, Sir. That will be £1 please.”
He replied: “Are you really charging £1 for the car park?” I replied : “Yes, Sir. It is £1.” He then replied: “Well you can fuck off then!” He then put his car in gear and drove off, did a three-point turn, then drove back to me. When he pulled up he said to me: “Is there anywhere else I can park?”
I said: “Sir, I don't appreciate being sworn at.” He then lost his temper again and said: “Well fuck off then!” and drove off at high speed.
About two minutes later, the car came back. The driver pulled up next to me and simply said, head bowed: “My wife told me to apologise.” He then held out the £1 to me.
I just laughed, said thank you, and took the money.
I have been sworn at a few times by irate customers, but this is the only time I have been apologised to. I appreciated the apology, though I especially appreciated his wife, for putting him in his place.
Be kind.
The key to dealing with rudeness from strangers is not to deal with the strangers themselves at all, but rather, what we have interpreted to be rude. If a rude behavior does not cause us undue harm or an unnecessary inconvenience of some sort, what purpose does it serve to point out someone’s rude behavior other than purporting to educate them on mannerisms that, up until that particular point in their life, they may not have been expected to live by or had been exposed to (or they wouldn’t have done it as if knowingly trying to be rude). So if the only thing that occurs is your being offended
The key to dealing with rudeness from strangers is not to deal with the strangers themselves at all, but rather, what we have interpreted to be rude. If a rude behavior does not cause us undue harm or an unnecessary inconvenience of some sort, what purpose does it serve to point out someone’s rude behavior other than purporting to educate them on mannerisms that, up until that particular point in their life, they may not have been expected to live by or had been exposed to (or they wouldn’t have done it as if knowingly trying to be rude). So if the only thing that occurs is your being offended, then a more focused approach would be to consider addressing how those feelings of offense came about and if it’s mainly because of more simply your interpretation of someone else’s actions, then remember it’s possibly easier just to change your perception rather than attempt to change the behavior of someone else’s lifelong habits. Because you can’t change people, you can only change your own thoughts, words and actions. This doesn’t necessarily mean that you “just become okay” with it or something, but taking a moment to really ask yourself what it is about it that offends you, why do you feel it is rude. If all you can think of is, “it just is” then try to dig deeper by asking, “how would this affect me if I weren’t paying attention?” or “what effect has it had on my own life or what interruption has it caused for my own personal pursuits in life?”
Changing the Perception of Rude
Those who have mastered customer service or at least have worked in a wide enough array of different customer service positions and have done it long enough will know that there is such a wide range of different people and personalities out there, all with their own set of beliefs, quirks, habits, tendencies, mannerisms, understandings of etiquette and essentially their own cultural beliefs. Some of which might appear to be rude in one culture, could also be the total norm in another. And although it may be unlikely in certain situations, the mere recognition that it may possibly be considered ‘not rude’ by some other group of people, offers some level of consolation in a way that perhaps, may allow us to consider what we experienced as rude was not intended nor meant to be rude at all or in the first place. Because of that, there’s a significant advantage in trying to change how the situation was perceived rather than the behavior of someone else.
So, while it may be tempting to tell yourself that you recognize the possibility of a cultural difference to exist but still find yourself stubbornly believing that the act of some person was surely rude and unwarranted and thus would be an exception to that possibility and, you’ve convinced yourself that every culture you know and can think of would also agree and think that the act committed by that individual was in fact rude; and, therefore you’ve concluded that this person is/was clearly being rude by doing that such and such act, then frankly, you’ve missed the entire point.
Does rudeness require intention? Would a lack of intention followed by sincere apologetic consideration warrant forgiveness?
If you reach that point, then challenge yourself to ask, does being rude require intention? Or if it’s incidental, would you still be as equally upset by it?
Is intention a Factor of Consideration when Determining Whether or not an Act was Rude?
For example, if you were dining with some friends at an restaurant that gave you chopsticks and you had a bowl of rice you were enjoying when you suddenly wanted to grab something and didn’t want to place your chopstick on the table so you stabbed them vertically in the bowl of rice as a way to conveniently store them as you went to go do something else. This act in and of itself in most Western European Countries and North & South American countries, probably wouldn’t think twice about this. But, if this had happened while dining at a Japanese restaurant and those working there were of Japanese descent or heritage, raised in very traditional Japanese customs, then you might find your actions to be viewed as extremely taboo, especially if instead of continuing to eat your rice, you passed that bowl of rice with chopsticks sticking straight up to someone else for them to eat from after having stabbed your chopsticks vertically into them.
Why? Depending on who you ask, you’ll hear it explained in different ways but it has a lot to do with concepts surrounding life and death. For some people of Japanese descent, the chopstick stuck in a bowl of rice might resemble an offering made to the dead and for you to go about inadvertently making an offering of your bowl of rice to the dead and then eating it afterwards would directly violate that sanctity and respect for the dead, hence it was considered bad luck. Alternatively, you could’ve also been in a Chinese restaurant or any type of restaurant for that matter if you considered the possibility of believers of Buddhism working there as they may have found it discourteous for someone to do that since it is reminiscent of a custom they have for paying respects to the dead where incense sticks are burned and place similarly in a mound of sand or of rice where food is place behind the incense as an offering to the dead and doing that thing with the chopsticks and the rice, it could be seen as your cursing everyone to death.
While this has been an example from the more broader end of the spectrum, it’s just to introduce the idea of how you might want to be treated if your actions were considered rude as a result of simply ignorance, as that should help you form a more appropriate response if you were to give them the benefit of the doubt that whatever they did that you found to be rude, was either not intended to be rude or was not considered a rude type of action from their perspective.
As a more practical example, let’s say there was a line for the next person to be helped at the counter and someone unwittingly walks in front of you and goes straight to the counter, not noticing the line of people waiting and had just proceeded forward because in that brief moment of time the person who was at the counter turned to leave and the individual who just walked in didn’t turn to look around to notice a line of any sort since they were just, in their minds, set on finding out what was available there.
In this instance, generally when people realize there’s a group of people waiting, they’ll usually feel slightly embarrassed and walk to the back of the line. In this example, if this did happen then it could be seen that someone acted rude by accident at first, and upon discovery, rectified their mistake by willfully joining in at the back of the line and in most cases, we can (or should) be understanding of this accident and forgive them, not giving it a second thought.
However, some people will still hold a grudge against that individual for their innocent mistake and might hold the person to this even higher standard where, they might feel that the person “should’ve looked around before walking straight up to the counter like that” and would be more commonly heard among people who partake in the art of gossip. If you can resist the temptation to partake in such gossiping, it can be quickly recognized that this sort of mindset involves applying an expectation we might have for ourselves and in point out the lack of that expectation being met by someone else, it might suggest that we have this internal opinion of somehow being above or better than this person. And, while how you think of yourself or how you may want to compare yourself to other is completely your choice, there is an inexplicable sense of inner peace when you don’t feel compelled to do that so often. Because reminding yourself of your self worth doesn’t require putting yourself above others.
And, as a final example of how to reconsider the view of rude behavior to tie everything together, I would suggest taking whatever action you felt was rude and try to imagine how that person in particular might react based on what you know of their specific cultural upbringing and how they might react if you were to do the same thing to them. And here, two things can happen: 1) Either you just imagined them having your same set of beliefs and their reaction would be similar to your own and therefore reinforces your beliefs and understanding of the situation which isn’t otherwise helpful in helping you take into account other perspectives at all; or 2) You can’t tell what cultural background they have had before that would help you react in a way similar to them and find it difficult to put yourself in such a conversely different mindset that would allow you to imagine not feeling offended or motivated to to consider the action as rude. Then, you’ll know it’s going to take some practice, opening up yourself to the realization that you don’t know what you don’t know, and if you don’t know isn’t known to you yet, how can you be sure of what you do know as being applicable to everyone and everything?
Just ignore a rude stranger. Whatever they do really has no effect on you, unless it is violent, so just don’t pay them any attention. Attention is probably what they are seeking. Cheers!
How to Deal With Rude Coworkers,
No matter where you work, there will always be people you just do not get along with. From working in the food industry at Panera Bread Co. (which I absolutely loved because I met some great friends there) to working as an engineering co-op at several different companies throughout college, I have had my fair share of learning how to deal with rude coworkers. At first, I had very thin skin and took everything to heart.
Why don’t they like me?
What did I do?
What the heck is their problem?
Hard truth: no matter how hard you try, someone will just not like you for abs
How to Deal With Rude Coworkers,
No matter where you work, there will always be people you just do not get along with. From working in the food industry at Panera Bread Co. (which I absolutely loved because I met some great friends there) to working as an engineering co-op at several different companies throughout college, I have had my fair share of learning how to deal with rude coworkers. At first, I had very thin skin and took everything to heart.
Why don’t they like me?
What did I do?
What the heck is their problem?
Hard truth: no matter how hard you try, someone will just not like you for absolutely no reason at all. I have learned through the years that developing thick skin will help me so much more than worrying about every little thing someone does or says to me. Instead of letting them get you down, follow these steps to deal with rude coworkers and get along with everyone you work with.
1. Don’t take it personally
If someone is being rude, try your hardest not to take it personally. Although you did not do anything to deserve the way they are treating you, you never know what they are going through. Some people may be going through a rough time or are just having a bad day, so try to give them the benefit of the doubt before going off on them.
Chances are, if they are nasty to other people in the office, you are not the one in the wrong. Even if you do not like the way they are acting, never waste your time talking about them. This just takes your energy from other important tasks and ultimately makes you look bad.
2. Always be kind
I am almost positive that you have heard of killing someone with kindness. It will honestly kill them that you refuse to stoop to their level and will not be rude back to them. Being nice and happy will make them see that their rude attitude has no effect on you. Being positive in the workplace also paves the way for improved relationships which will lead to a better work environment
3. Confront them
There is a good chance that if they are constantly being rude, then you will simply not want to continue a relationship with them. However, if you truly value the relationship between the two of you, then you should confront them. Talk to them about why they are acting the way they are. If you do decide to take this route, avoid coming off confrontational, because this will only make your situation worse. Pointing fingers never helped anyone
4. Stay away
Because I did not care to work hard on a relationship when a coworker was rude to me, I have always took this route. I do not avoid them because I am scared to talk to them whatsoever. I just feel as if I should not waste my energy on something that will not benefit me in the long run. If I truly do not care about the relationship, I will remain cordial, but will not go out of my way to try to be BFFs. Ain’t nobody got time for that.
5. Don’t feel a need to change them
A person is going to act however they want no matter what you try to do or say. Trying to change their actions or perspective, will not only be wasting your time, but they will also get more annoyed with you. Just keep being nice to everyone, and they will be the ones who look like fools at work.
I am not going to lie one bit, these tips took me a little bit of time to perfect. When starting a new job, I always wanted everyone to like me, but now I take their actions with a grain of salt and continue to be myself while still being nice to them.
Do you or have you worked with people who just did not like you? How do/did you handle it? I would love to know some other methods of how to deal with rude coworkers because the truth is, there will always be one no matter where you go. **kindly upvote it , If u like it**
I’m not suggesting that this will always work!
A large man standing at the bar in a crowded pub accused me (wrongly) of making him spill his pint and said I should buy him another. When I refused he lost his temper and said we should “go outside” so that he could “deal with me”.
I told him that was not a good idea as he would lose if he picked a fight with me. “And why do you think that” he spluttered. My reply was that if we went out through the door I would go first and then run like f**k.
He burst out laughing, then bought be drinks for the rest of the evening while introducing me to several p
I’m not suggesting that this will always work!
A large man standing at the bar in a crowded pub accused me (wrongly) of making him spill his pint and said I should buy him another. When I refused he lost his temper and said we should “go outside” so that he could “deal with me”.
I told him that was not a good idea as he would lose if he picked a fight with me. “And why do you think that” he spluttered. My reply was that if we went out through the door I would go first and then run like f**k.
He burst out laughing, then bought be drinks for the rest of the evening while introducing me to several people as “my mate”!
A customer service rep should never be rude. Don’t take it up with the person, talk to their manager and have them deal with it and make sure it is dealt with.
When I worked for my Dad as his administrative assistant as the oil change business he owned.
One of my jobs was to answer the phone and filter out the telemarketers who would call. He didn't talk to them. This is important to the story.
My Dad had gone and run some errands and then a customer called. He asked if my Dad was available, I told him sorry he wasn't. Because well he wasn't he wasn't at the shop. He then asked when he'd be back. I told him sorry I don't know. I really thought he was a telemarketer because of the way he talked, I then asked what he was selling. He proceeded to tear me
When I worked for my Dad as his administrative assistant as the oil change business he owned.
One of my jobs was to answer the phone and filter out the telemarketers who would call. He didn't talk to them. This is important to the story.
My Dad had gone and run some errands and then a customer called. He asked if my Dad was available, I told him sorry he wasn't. Because well he wasn't he wasn't at the shop. He then asked when he'd be back. I told him sorry I don't know. I really thought he was a telemarketer because of the way he talked, I then asked what he was selling. He proceeded to tear me up one side and down the other and told me what company he worked for…..my Dad serviced the vendor cars for Wal-Mart. I replied that he couldn't talk to me the way he was.
He then said well I will get our fleet moved to a different service company. I told him I was sorry to hear it. He then told me he was going to get me fired; lol that wouldn't ever happen after all my boss also had a hand in my existence lol.
I told my Dad about it when he got back very worried I would be having some kind of reprimand but he just gave me a hug and said he hoped they would take their cars somewhere else because I shouldn't have to be treated like that.
I honestly feel that it’s because society has fostered a culture where people take the concept of, “The customer is always right,” to a whole other level. Customers know that they can get away with just about anything and know that if they throw a big enough fit, ask to speak with a manager, and act upset enough, they will get either what they want or part of what they want, regardless of “company
I honestly feel that it’s because society has fostered a culture where people take the concept of, “The customer is always right,” to a whole other level. Customers know that they can get away with just about anything and know that if they throw a big enough fit, ask to speak with a manager, and act upset enough, they will get either what they want or part of what they want, regardless of “company policy.” It’s frustrating working in customer service, especially for lower customer service jobs like retail, fast food, or sales.
There are quite a few people that think there might be an excuse for rudeness towards customer service reps - their account got messed up, they were double-charged, their item was shipped broken, etc. - but people often forget it is not the representative’s fault that event occurred. Simply because something happened that adversely affected you, as a customer, does not mean that gives you the right to be unpleasant. Oftentimes, customers seem to think that reps are simply there for you to dump all your negative energy into - and frankly, that’s a terrible attitude to be promoting, yet because the customer is always right, r...
Hi Aayush,
I always try to remember that interactions between people are just energy exchanges. And I am very protective of my own energy. I have experienced that I am not immune to negativities, and that it can have detrimental effects for me. Customer service representatives dealt with LOTS of people on daily basis, and they had to mix their energies with customers’ that are rude, mean, demanding, and negative together with the normal folks. They might absorb others’ angers, and the scary part is that I don’t know who these other people are. I’m NOT dirtying my energy fields with their negati
Hi Aayush,
I always try to remember that interactions between people are just energy exchanges. And I am very protective of my own energy. I have experienced that I am not immune to negativities, and that it can have detrimental effects for me. Customer service representatives dealt with LOTS of people on daily basis, and they had to mix their energies with customers’ that are rude, mean, demanding, and negative together with the normal folks. They might absorb others’ angers, and the scary part is that I don’t know who these other people are. I’m NOT dirtying my energy fields with their negative debris. At some points this will get to them, and they will accidentally projects this to you. So I will just focus to be as brief as possible with what I need to be done, assisted by them. If they get too rude, I’ll just ask for their manager to deal with me instead. These days, I am not so easily put into position where I get easily baited to relieve other people’s tension. My energy is expensive and am using it for personal creative purposes or things that bring happiness to myself and loved ones.
I suspect some of them do it as a way to feel superior to others.
I know at least one person who was that way. His life was less than successful, and when he looked around, there weren’t too many people whose life was on a worse trajectory than his. So, when someone was in a position where their job required them to be polite to him, he took advantage and treated them horribly. And he seemed quite proud of his superiority over these lowlifes who had to serve him.
He was my customer years back when I owned a retail store, and he was extremely rude to anyone who worked in any form of customer serv
I suspect some of them do it as a way to feel superior to others.
I know at least one person who was that way. His life was less than successful, and when he looked around, there weren’t too many people whose life was on a worse trajectory than his. So, when someone was in a position where their job required them to be polite to him, he took advantage and treated them horribly. And he seemed quite proud of his superiority over these lowlifes who had to serve him.
He was my customer years back when I owned a retail store, and he was extremely rude to anyone who worked in any form of customer service, whether it was someone on the phone or it was a retail worker in a store. He was nice to me because I owned the business, and it took me a while to figure out what a jerk he was, but I eventually found out that he took intense pleasure in being a jerk.
At first, he’d just talk about how rude the cashier at the grocery store was, but eventually he started boasting about how he recently called some company’s customer service department, and before the person had a chance to say much more than “Hello, how may I help you?” he would start in with all kinds demeaning language.
At first, I thought this was a one-off burst of anger. It disturbed me, but he was my customer and not a friend or date. Mostly I tried to deflect the conversation when he started to tell me about how he told that “towel-head” or “bean eater” what he thought, but one time when he was on the phone with me I snapped and said that I was done hearing this crap and if he wanted my help, he needed to muzzle himself. After that, in subsequent conversations, he sometimes talked about “those people who you like so much,” which encompassed pretty much everyone in the world except him. I hung up on him more than a few times before he stopped. He needed my help more than I needed his money.
Needless to say, he got terrible customer service. People hung up on him, couldn’t help him, put him endlessly on hold, and made the experience painful for him. According to him, it wasn’t because he was such a jerk to them. It was because they had brown skins, accents, boobs, or were otherwise not old white guys. Those people were simply not capable of doing their jobs.
I closed my business and had no more need to deal with him, but I heard that he had moved out of state and was working for Walmart. I laughed my ass off because when he was on the store floor, he was very likely to get treated the same way he treated all those other people. Karma, baby.
1. Do nothing during the first year. Chill out. You’re not losing. Other people are in the process of knowing him/her. This year you focus on learning. Never respond unless it’s going below your self-respect.
2. The bubble had busted. Chances are people would tell you how rude he/she is. Be a hero. Say, yes he/she is sometimes. Create a benefit of doubt.
3. If you love driving, take your car in th
1. Do nothing during the first year. Chill out. You’re not losing. Other people are in the process of knowing him/her. This year you focus on learning. Never respond unless it’s going below your self-respect.
2. The bubble had busted. Chances are people would tell you how rude he/she is. Be a hero. Say, yes he/she is sometimes. Create a benefit of doubt.
3. If you love driving, take your car in the early morning in an area which has lots of dogs. They all will bark enthusiastically behind your car and g...
I was a supervisor in a support call center one time. It was a normal day, until one of my female agents got off the phone and went into a conference room, crying uncontrollably. I went to her and asked her what was wrong.
Apparently some guy called in angry about his cellular phone, which was the product we supported, and he went ballistic because he had a woman on the phone, and proceeded to call her a four-letter word that starts with a C that I won’t type here. It turns out she had been a victim of sexual assault, and her attacker used that word repeatedly during the attack, and she had a f
I was a supervisor in a support call center one time. It was a normal day, until one of my female agents got off the phone and went into a conference room, crying uncontrollably. I went to her and asked her what was wrong.
Apparently some guy called in angry about his cellular phone, which was the product we supported, and he went ballistic because he had a woman on the phone, and proceeded to call her a four-letter word that starts with a C that I won’t type here. It turns out she had been a victim of sexual assault, and her attacker used that word repeatedly during the attack, and she had a flashback and panic attack.
I WAS FURIOUS! So I called our client’s account manager (we were outsourced to another vendor), and told him all about it.
“Do you have this guy’s IMEI number?” That’s the unique identifying number for every GSM handset, kind of like the VIN on your car.
I gave it to him, and Jim replied, “I’ll have his goddamned headset blacklisted and it’ll never work again. If he calls back, which I know he will, you give him my direct number and I’ll tell him where he can put that phone.”
I let my employee go home. I told her, “You come back when you’re ready; it’s fine. I’ll approve your timesheet.”
She said, thank you, but asked if I was worried about getting in trouble.
I said, “Nope. They can fire me if they want to. Nobody on my floor is gonna get treated like that.”
I did tell my manager though, and he was fine with that.
NOTE: question was altered.
I feel sorry for them. They’re assholes and don’t even know it. They’re going to have problems and not even know why their life has turned to shit.
Just accept the situation for what it is. If you know a person’s that way, there’s nothing you can do to change them. They’re their own worst enemy and all the misery they get for it is what they deserve.
I assume that you are a shy, quiet type of person more like an introvert.
I believe you are not able to answer them back on their faces and also it is not the right way to answer.
First of all don't care about what others say. Dogs keep barkimg always.(don't take it wrong).
Let your achievements speak for your. Make yourself so skillful that others long to befriend with you.
If you don't enjoy party say a no clearly and it's okay if you don't like. You don't have to change yourself change for others.
But also I would advice you to adjust a little and interact with others because you can't live alon
I assume that you are a shy, quiet type of person more like an introvert.
I believe you are not able to answer them back on their faces and also it is not the right way to answer.
First of all don't care about what others say. Dogs keep barkimg always.(don't take it wrong).
Let your achievements speak for your. Make yourself so skillful that others long to befriend with you.
If you don't enjoy party say a no clearly and it's okay if you don't like. You don't have to change yourself change for others.
But also I would advice you to adjust a little and interact with others because you can't live alone always. Make friends of similar and dissimilar interests both. You don't have to be alienatic to the world. Open up a bit and enjoy every aspect of life.
Don't think of answering back but try to teach them a lesson. Be the source of inspiration for others and let them regret later.
That would be the best answer, a slap on their faces.
All the best.
I have modified my behavior on this issue. I used to get so mad when dealing with this one company (VERIZON WIRELESS). I had been with them 14 years and they showed not an ounce of loyalty in return. One day I was in an affiliate VZW store and saw on the guy’s laptop my account page where they have copious notes about all your interactions. One CSR had made a sticky note so it never got lost in the feed about my situation which made all their sh*t behavior make sense. What a fool was I !
My last interaction with them I ended the service however I realize the importance of having neutral to posi
I have modified my behavior on this issue. I used to get so mad when dealing with this one company (VERIZON WIRELESS). I had been with them 14 years and they showed not an ounce of loyalty in return. One day I was in an affiliate VZW store and saw on the guy’s laptop my account page where they have copious notes about all your interactions. One CSR had made a sticky note so it never got lost in the feed about my situation which made all their sh*t behavior make sense. What a fool was I !
My last interaction with them I ended the service however I realize the importance of having neutral to positive interactions. SO when I get a rude askwipe I find a way to reasonably get off the phone, ever so politely and call back later to get someone new. Don’t just hang up! That will go down on your permanent record.
bust out laughing.. not just rude strangers but rude whom ever. Yes , they want a reaction so give it to them. They generally don’t like being laughed at
i have zero tolerance for rude customer service reps. if they talk over me, i will normally shout “can you not talk over me” and if they keep on doing it, i will hang up, phone back, and hope i get someone else.
if it’s really bad - if they are rude, or if they insult me, or they’re just being a total cow, then i might email the boss about it, if i can find their email address.
i also have to say that i find rude customer service is far more prevalent stateside than in the UK. every time i go back home to visit, and have to deal with customer service people, i end up getting into a row with at l
i have zero tolerance for rude customer service reps. if they talk over me, i will normally shout “can you not talk over me” and if they keep on doing it, i will hang up, phone back, and hope i get someone else.
if it’s really bad - if they are rude, or if they insult me, or they’re just being a total cow, then i might email the boss about it, if i can find their email address.
i also have to say that i find rude customer service is far more prevalent stateside than in the UK. every time i go back home to visit, and have to deal with customer service people, i end up getting into a row with at least one of them, because they’re just so rude. they don’t listen, they interrupt, they talk over you, they argue with you, they won’t yield at all. and that pisses me off lol.
last time my son and i were stateside, i told a man working the reception desk at a hotel that his attitude was “fucking rotten”, and i said it loudly, so other guests could hear me. i will not put up with it. what was the issue? he wasn’t going to allow my son and i to print our boarding passes to go back to the UK, even though the hotel advertised that you could do this for free. And I would not take no for an answer. Initially, he was being a stubborn old dickhead, but when i started to raise my voice so customers could hear, he caved, and let us use the printing room.
Smile sweetly and wish them a nice day. You never know, they may be rude because they are stressed out my something serious
In my experience, customers are usually rude to CSR’s for the following reasons:
1.The customers know that we aren’t allowed to be mean to them back, so they take advantage of the situation by being mean. A lot of calls are recorded so even if you wanted to be mean back, you can’t becasue you will get fired when they listen back to the call.
2. They believe that your company is not resolving their issue fast enough (everyone wants it done right now, but in reality that is not the way things work) or that your company is not handling it the way they want it to be handled (for instance the custome
In my experience, customers are usually rude to CSR’s for the following reasons:
1.The customers know that we aren’t allowed to be mean to them back, so they take advantage of the situation by being mean. A lot of calls are recorded so even if you wanted to be mean back, you can’t becasue you will get fired when they listen back to the call.
2. They believe that your company is not resolving their issue fast enough (everyone wants it done right now, but in reality that is not the way things work) or that your company is not handling it the way they want it to be handled (for instance the customer wanting a full refund but not wanting to return the items).
3.I work business to business , so there is also the chance the the business owner is being yelled at by their customer, so in turn they are yelling at you.
4.People are taught that if they are just a jerk they will get whatever they want. A lot of companies do this and it makes it to where people don’t even try being nice when they call.
by not dealing with them. we teach people how to treat us. if you respond to them, you teach them that rudeness is a functional way to treat you.
I have the opposite answer.
I work in a medical clinic. I am aware that most staff at medical clinics can be cold and uncaring. I get that. So I’m not. I make a point to be lovely to patients who are going through possibly scary and horrific circumstances. I’ve given out my personal number, I’ve called patients just to check in, etc. As a result, I’ve developed some beautiful relationships.
There are exceptions.
We have one patient who predates me, who we (they) bent over backwards for and made exceptions for and excused rude behaviour for over and over.
One day, he was berating me (as usual) and
I have the opposite answer.
I work in a medical clinic. I am aware that most staff at medical clinics can be cold and uncaring. I get that. So I’m not. I make a point to be lovely to patients who are going through possibly scary and horrific circumstances. I’ve given out my personal number, I’ve called patients just to check in, etc. As a result, I’ve developed some beautiful relationships.
There are exceptions.
We have one patient who predates me, who we (they) bent over backwards for and made exceptions for and excused rude behaviour for over and over.
One day, he was berating me (as usual) and then actually took a clipboard off of my desk and hit me over the head.
I told him if he ever came back, I’d lock him out. He laughed and left.
He returned a month later and I saw him walking across the parking lot. True to my word, I went and locked the door. And then I stood there. He demanded to be let in and I just shook my head.
There were other people behind him trying to get in, which was awkward as fuck, but most of them knew me and just hung back to see what would happen.
After some angry words and some begging, he deflated and left. He still comes in. But he’s much more polite now.
I’ve been in customer service for a long time and have been yelled at, cursed at, emotionally blackmailed, etc. But I am also a very empathetic and compassionate person. Sometimes it’s hard at that moment, but I try to remember: they could be having a horrible day that I have no clue of. They *could* have just found out about test results from their doctors. Learned their spouse is cheating on them, their pet just passed away, etc. and is redirecting their grief and anger at you because you happened to be right in front of them and was an easy target.
You also happen to be a stranger where he/s
I’ve been in customer service for a long time and have been yelled at, cursed at, emotionally blackmailed, etc. But I am also a very empathetic and compassionate person. Sometimes it’s hard at that moment, but I try to remember: they could be having a horrible day that I have no clue of. They *could* have just found out about test results from their doctors. Learned their spouse is cheating on them, their pet just passed away, etc. and is redirecting their grief and anger at you because you happened to be right in front of them and was an easy target.
You also happen to be a stranger where he/she won’t necessarily have to be held accountable for. There’s anonymity when yelling at a stranger versus at a family member. There’s lasting damage yelling at someone you know. So when yelling at a stranger, they can go all out, and sometimes, they do in their grief/anger.
I’ve had a couple situations where a person was triggered from something I said that was really small (I mean very insignificant -seemingly to me anyway), and I listened to their rant and curses. Then I calmly ask them what is really going on and they break down crying (When it’s old, gruff men, I tend to cry too for some reason), telling me something bad happened earlier. Sometimes, not always, they apologize for their outburst. Or come back later and apologize.
So to answer your question, empathy and compassion. It’s easier said than done but when you reach those that are hurting, you’ll see it’s worth it. + they stop yelling at you.
Realize that you can only control yourself and your reaction to any given situation. You can't control other people, what they say or do, but you can control your reaction to it. You have the choice to let someone ruin your day with rudeness, or to shrug it off. They don't know you and aren't being rude to you personally, they're being rude because that's the type of person they are. They will be
Realize that you can only control yourself and your reaction to any given situation. You can't control other people, what they say or do, but you can control your reaction to it. You have the choice to let someone ruin your day with rudeness, or to shrug it off. They don't know you and aren't being rude to you personally, they're being rude because that's the type of person they are. They will be just as rude to someone else. I know that it'...
No it is never acceptable to be rude to an employee. If you have an issue with service ask for, but do not demand, to see the manager.
As a manager I need to be aware of the issue.
That said you might be surprised at my answer. Because if your issue is covered in the manual as not our fault you would get a apology and then I walk away. You want the name or phone number of my boss, i will give it to you because they have to back me up. Because if the manual covers me I can do no wrong.
We don't have your favorite snack on the shelf, oh well. That's not bad customer service, that can be because our
No it is never acceptable to be rude to an employee. If you have an issue with service ask for, but do not demand, to see the manager.
As a manager I need to be aware of the issue.
That said you might be surprised at my answer. Because if your issue is covered in the manual as not our fault you would get a apology and then I walk away. You want the name or phone number of my boss, i will give it to you because they have to back me up. Because if the manual covers me I can do no wrong.
We don't have your favorite snack on the shelf, oh well. That's not bad customer service, that can be because our order for restock comes tomorrow, the supplier back ordered the item, the warehouse ran out.
Our soda dispenser is not working. Sorry about the problem. We called it in but the mechanic hasn't arrived yet. We ran out of a creamer. Yes we know, the box of that creamer was outdated. We didn't want anyone getting sick. You don't like our selection of beer, I agree, call St Louis and talk to Anheuser Busch.
90 percent of the issues that customers complain about are beyond our control. The other 10 percent, the ones that we could do something about, get ignored. Why?
Because the customers act like they're going to beat someone up. A situation where we are out of TP because some wino stole the roll is easy to fix, not a chance to get stupid crazy and threaten to kill a 19.yesr old cashier.
Don't deal with them.
If it's your job or you can't walk away, maintain a professional tone so you don't become a stupid like them.
“Ignore them” is sound advice, but as we all know, it’s much easier said than done. When someone is rude to you, the first thing you need to do is to remind yourself that it’s not about you at all. You can never justify being rude, so no matter what you did, you didn’t deserve to be treated that way.
The person who was rude to you might be having a tough time — or they might be just an unhappy person overall. Either way, don’t take their words too personally.
What is a healthy response to a rude person?
Of course this depends on the situation. When in safety and strength:
“Right now what you just did (or said) is rude and not ok with me.”
When there is not safety, simply turn your back and exit as quickly as possible.
Healthy boundaries come from the will in your heart and not from the words you say. They are felt before they vocalized. Boundaries come from much forgiveness work, which is clarified in our other answers.
Please, let us know how you do!
All the best,
Jami And Marla .Love
There was a time that i wanted to return a product and i had the receipt…
So i head to the retailer to return the product..in hopes to get a refund…
I was in line for a good 45 minutes and the customer service rep was the only one doing returns. She just finished with a loud rude obnoxious customer before me…i walk up and tell her i want a refund and had the receipt.
Shw came off very rude and kinda loud as well. I asked to talk with the manager and she said i couldnt…i said id wait for the manager and she even got louder ruder and more obnoxious as ever…
I told her to give me my receipt and the p
There was a time that i wanted to return a product and i had the receipt…
So i head to the retailer to return the product..in hopes to get a refund…
I was in line for a good 45 minutes and the customer service rep was the only one doing returns. She just finished with a loud rude obnoxious customer before me…i walk up and tell her i want a refund and had the receipt.
Shw came off very rude and kinda loud as well. I asked to talk with the manager and she said i couldnt…i said id wait for the manager and she even got louder ruder and more obnoxious as ever…
I told her to give me my receipt and the product back and left the store
I went back to the same store when she wasnt working and got a refund with not alot of questions
I might be in the minority here, but I kill them with kindness. No matter how bad they get, I will match their intensity with my own polar opposite. This will generally produce two results, and I’m okay with either to be honest. The first will be that the person will become even more upset. I suppose the psychology behind that is that it’s their intention to pull you down to the same level they’re at…and it will just eat them up if they’re unable to do so. The second scenario, which I’ve found to be the most common, is that you will win them over and the person will eventually be apologizing f
I might be in the minority here, but I kill them with kindness. No matter how bad they get, I will match their intensity with my own polar opposite. This will generally produce two results, and I’m okay with either to be honest. The first will be that the person will become even more upset. I suppose the psychology behind that is that it’s their intention to pull you down to the same level they’re at…and it will just eat them up if they’re unable to do so. The second scenario, which I’ve found to be the most common, is that you will win them over and the person will eventually be apologizing for their behavior.
I’ve trained several hundred servers and bartenders in my life and there’s a story that I always like to tell. I feel like it goes a long way in getting that point across. Don’t worry…it’s brief.
When I was still very new to the serving game, I was working a very slow, afternoon shift at a Red Lobster. I only ended up having two or three tables for the entire shift, but one, in particular, changed the entire way which I approached customer service as a whole.
It was a one-top, a middle-aged man in a suit, who spent the majority of the time on his cellphone and messing with a stack of papers. To say he was rude would be a massive understatement. The man obviously had a chip on his shoulder and lashed out in a manner that I would’ve been fully justified in returning to him. It was wholly undeserved and I could have refused service if I had really wanted to.
Instead, I made it a personal challenge to return his toxicity with patience, kindness and perfect politeness. If for no other reason than I was bored and thought it would be an interesting way to pass the time. The man’s final bill was around $30; I dropped the check and told him there was no hurry at all. When I came back to pick it up, he asked me to sit down for a moment…which I did.
With tears beginning to pool in his eyes, he professed that he knew he was being a dick and apologized profusely. He confessed that his young son had died the previous week and he was having issues with the funeral bill, as well as the looming possibility of a divorce due to the stress of losing the child. He admitted that he was intentionally being crass because of the pain he was feeling and it would’ve gone towards anyone that would have been there…it just happened to be me. He thanked me for not returning the rudeness and tipped me $30 on top of the check.
The lesson here is that none of us know what tragedies are hiding in the souls around us and compassion is in short enough supply as it is. Even if your situation doesn’t turn out that way, you’ll feel better about yourself in the long run for not being that person.
Make them objects in your study of human nature. Seriously. Imagine you are going to write a book or make a movie and really want inspiration for and knowledge about such bullies. Study their body language, their tone, their methods. This will also help you distance yourself from them. You could actually write down your analysis and create a list of characteristics that such people have. In the process you might zero in on their weaknesses, get some insight and really get interesting information about the why and how of such behaviour. New ways of dealing with them will also occur to you. With
Make them objects in your study of human nature. Seriously. Imagine you are going to write a book or make a movie and really want inspiration for and knowledge about such bullies. Study their body language, their tone, their methods. This will also help you distance yourself from them. You could actually write down your analysis and create a list of characteristics that such people have. In the process you might zero in on their weaknesses, get some insight and really get interesting information about the why and how of such behaviour. New ways of dealing with them will also occur to you. With distance and insight, we often discover new solutions that work.
At home, if rude etc, I would say, excuse me , wait here a coupla secs (by the door), walk into kitchen, fill a pot, bowl with
water, dish water, etc.. return to door, and say..I will count to 3, and U will wear this…
Amazing how fast they run away!
First, you should stay calm. Confronting the person won’t work if you’re angry and aggressive.
Be polite.
The best way to fight rudeness is with kindness. Be the bigger person and don’t stoop down to their level by being rude in return. Try to be kind to rude people. Being kind does not mean that you tolerate one abuse after another. It means that you respond to the other person politely, even if that means politely excusing you. Remember that we are all here on this planet just trying to find our way. We are doing the best we can at this thing called life. People can only act at their level of
First, you should stay calm. Confronting the person won’t work if you’re angry and aggressive.
Be polite.
The best way to fight rudeness is with kindness. Be the bigger person and don’t stoop down to their level by being rude in return. Try to be kind to rude people. Being kind does not mean that you tolerate one abuse after another. It means that you respond to the other person politely, even if that means politely excusing you. Remember that we are all here on this planet just trying to find our way. We are doing the best we can at this thing called life. People can only act at their level of consciousness, empathy, and awareness, but ultimately, we all want the same things, love, peace, harmony, success, connection, and joy. And we all have moments when we are rude.
Lastly, don’t take it personally.
I read something from Don Miguel Ruiz and it says “ Nothing others do is because of you. What others say and do is a projection of their own reality, their own dream. The opinions and actions of others, you won’t be the victim of needless suffering. “
So when someone’s rude—especially if they’re making personal comments about you—it’s easy to get upset. But you have a choice about how you react. Take the power out of their rudeness by choosing to treat it as their problem, not your problem.