So, I'm working as the Distribution Mgr. for a publisher of training manuals and we shipped them around the world - had for years.
One day the phone rings with a Canadian Customs officer and he explains 'that our product is not correctly marked for its origins etc., and I will have to do all these different things immediately to correct the problem and when would we be up to do that at the border so he could release the materials?'

The books were computer training manuals: the error was we did not have "Printed in USA "on the manual jacket. They were each shrink-wrapped singly and then in bundles of 5. So his plan of correcting the jacket on each manual would have been very problematic for me ((opening the stretch film, applying a small 'Printed in USA' label, taping it back up and leaving them looking shoddy).

So I very politely thank him for alerting me to the challenge and that we will work with our primary printer to fix the jacket covers to include that information and we'll get that done going forward, but for now I have about 100K of books packaged and marked like that now and I will print up the labels and they will be applied to the outside of the 5 pack on the outside of the stretch film until we work through the rest of the less than optimally marked ones.

He says: 'No I didn't say that', and begins to reiterate when I say; 'I know, I know, but you're going to let this work because we've been doing it this way for over five years now and I won't tell your boss you missed it for that long."

Silence for a second and he laughs and says 'OK, Works for me!'

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