I work for a boat company that ferries people to an island. I am a reservation agent for this company.
One day, a very angry man called our office and I answered the phone, unfortunately. This is the conversation:
Me: Place of employment, how can I help you?
Ass-hat: I have tickets for the boat...
M: *short pause* Okay, would you like to make a reservation?
Ass: Yes *angrily*
M: Okay! When do you want to go?
Ass: Saturday
(It was Friday)
M: Okay, let me check our availability... We are full, you won't be able to get out there till Tuesday.
Ass: That's rediculous. I have a reservation.
M: Oh okay, if you have a reservation were you wanting to check on it instead of make another?
Ass: Why else would I call? *sighs*
M: What's your reservation number?
Ass: 4137
M: That's your order number for the third party broker site we sell discounted tickets through. Do you have your reservation number from us? It's six digits long and has a three at the beginning.
Ass: This is fucking rediculous. No!
M: Let's find it then, what's your last name?
Ass: Berber
(I then search in the next two months for a Berber, I can't find it and I try various typos.)
Me: I am sorry sir, we don't have your reservation and I checked for the next two months. Unless you can find your reservation number then you can't go tomorrow unless you get here at 7 o'clock for stand by.
Ass: ARE YOU FUCKING KIDDING ME! IT'S MY GIRLFRIEND'S BIRTHDAY! YOU ARE THE WORST FUCKING YACHT COMPANY!
Me: Well we aren't a yacht company so-
Ass: I DON'T GIVE A FUCK WHAT YOU ARE! HOW DARE YOU TREAT A CUSTO-
*click*
I hung up, took a deep breath, let it out and then walked out of the office. I was gone for ten minutes just walking so I could calm down.
I eventually found the guys reservation. After 15 minutes of searching mind you. It was made for the wrong month, wrong day of the month, and the name was wrong. It was made for May and we were in June, and the name on it was Berder, not Berber. But the email was verified by him as correct and as recieved. He must have deleted it and forgotten to check the details.
I asked our manager if he wants me to call him. He said:
Boss: Did he swear at you?
Me: Yes
Boss: Then Fuck 'em!
Me: Thanks boss.
Boss: It only gets better from here.
It got worse. From someone that screamed at me, literally screamed. You could hear the conversation from my headset 6 feet away, easily. One time a Russian woman walked in and threatened to sue the captain for driving bumpy. She is a local "crazy"and comes by to glare at me. I see her once a month. She looks for me I think, memorizes my schedule. I may have my name on a hit list for the Russian mob.