I had one incident with a guy working at MI Service centre.

I am having a Redmi note 3 with me. Once charger of my mobile malfunctioned.

I went to MI Service centre for replacement as it was in warranty period. The process was swift, and they gave me a replacement.

But the tweak was they gave me a 1 Ampere charger in replacement for a 2 Ampere charger.

I asked the guy about it, he said company had changed the policy and now they only provide 1 Ampere chargers with replacement.

I had a small argument with the guy over there, but he kept on saying ‘what can i do with company policy’ and stuff like that. I accepted the 1 Ampere charger.

I told the whole story to my friend who was not satisfied with it. He mailed all these things to MI. He got a reply for his complaint and was told that the issue would be resolved soon.

After some time I got a call from the same MI service centre from a guy named Amit. He apologised for the whole incident and asked me to come and get a replacement of 2 Ampere charger.

I went there with my friend and told them that I got a call for a replacement. They gave me a replacement for a 2 Ampere charger.

The guy who told me about the company policy stuff was so embarrassed that he did not have the courage to even look at me, forget about talking to me. The other guys there apologised several times.

I know it was my friend who escalated the whole issue, but still I had my revenge in a sweet way.