I work on cars at a dealer, and we had this new service writer start. Guy thought he was hot shit, knew more then everyone. Had a terrible attitude when he dealt with technicians. He's throw tickets at us, call us names and yell. If we didn't do what he said he'd go crying to the manager, make up lies and start a mess. So I generally don't start trouble, if someone asks me for help or a question I oblige. I'm considered pretty knowledgeable when it comes to cars, I don't know everything though, enough to diagnose. I had trouble dealing with this guy, the constant superiority attitude, never getting back to me about customers, and generally trying to make me look bad.

Well one day, I got another of his tickets, customer states their check engine light is on. Code is a P0456, an evap leak, very small. It's still under warranty so I go ahead and run my tests, I pressurize the system and determine the purge solenoid is bad. I write it up, fill out all forms, get the new part and replace the faulty solenoid, and run a test to make sure I fixed it. Everything comes out good, the vehicle passed and I'm feeling relief, like cool I don't have to deal with this dick of a service writer. I park the car after a test drive and hand it to the guy. I'm about to walk away and he stops me. He asks me "what was wrong with the car?" I inform him it was a bad solenoid. His response to that is "what was wrong with it?" I look at him like WTF? Why are you asking me what's wrong with the solenoid? I realize he's trying to make me look stupid, and everyone in the office is looking at us. I get mad, tired of his crap. So I respond with what I could based on my understanding of solenoids.

My response is " Well if you could read what I wrote, you'd see the solenoid went bad. Do you know how a solenoid works?? Don't answer that, a solenoid is a coil of copper wire that when energized creates a magnetic field, that field will apply magnetic force onto a pintle or plunger that makes it move. When that plunger moves it moves the seal attached to it, generally that's how this particular solenoid works. Now it has gone bad based on the readings I got with my multimeter, I could take the solenoid apart and show you exactly where in the copper coil it has failed due to either a build up of high resistance or a broken connection however I am not paid to disassemble these tiny parts. Instead I'm paid to repair the vehicle and keep the customer happy so we don't waste their time or mine...kinda like what your doing now. Any questions?" He is speechless, his mouth dropped open in disbelief. I finish by telling him to next time read what I wrote. As I turn around to leave I hear the writer next to him laugh and say "damn dude, you shouldn't mess with him especially since your going to need his help"

I promptly went to the manager after this and requested that he be terminated. He didn't get fired despite his constant bad attitude and lying to customers and technicians, or his obvious drug habits. Instead he quit to 'pursue' better avenues of employment. He did however refrain from showing me an attitude after that day. So I passively and aggressively shut down this dick by playing him at his own game.