I worked as an admissions clerk for a juvenile detention facility. My desk had a high counter in front so my information on youth could be protected. I had to check the visitors ID's and scan them with a metal detector, also enforce the rules such as no hats, no alcohol or marijuana scented persons allowed in. The visits were allowed once a week for 2 hours. The rules and hours were sent to the families and posted on the top of the counter where they signed in. After their being checked in,, I would alert staff by radio to come escort families to the visitation area in the unit to which I also controlled the lobby and unit doors with a switch to the magnetic locks. Once the visitation started nearly all staff were observing the visits to insure no contraband was being slipped in. It was hard to get an escort after without a significant wait.

Ironically, a woman and her bf arrived to see her son 45 mins late. I explained there might be a wait but we'd get them back asap. I scanned them with the detector they signed and I asked for their ID. The woman said she didn't have hers. (?) I showed the sign and desk info saying no visitation without ID. She said, “You expect me to go back to the car and look for an ID? You are wasting time on my visit!! I told her she couldn't go back without it. She argued that I was stupid and the guy with her could tell me she was the boys mother. I apologized and said please go get your ID if you have it. She turned around and said, buzz the GD door!!!! I buzzed the front doors magnetic lock and as she exited she said I was a stupid bitch. She returned from the 75 foot walk, I buzzed her in and when she got to the counter she tossed the ID so that it launched off of the counter, bounced off of my face then chest and landed on the desk in front of me. I breathed in deeply and nicely said,, thank you~now have a seat. By now an hour had passed. She sat in the lobby with her bf quietly as did I at my desk. I continued working answering phones and doing paperwork. A half hour later she probably caught on that I hadn't radioed for her to be escorted. She came up to the desk and said,, when are they coming to escort me back!!?? I responded, oh just a minute we are short on escorts. Then I waited another 5–7 mins to request her escort. When the unit person arrived he rescanned she and her bf. She piped in about how she had to wait too long and wasn't going to get a decent visitation in a very rude manner with him as well. Ah, but the burly 6′5” 275 lb unit guy in his powerful voice sternly said, “Ma'am,, I understand your frustration but if you are going to come on this unit agitating our staff and youth I will not take you back.” Ah,, the beautiful sound of no retort and silence then the escort said,” buzz us in.” Once that door closed it took a lot for me to not die laughing at her being shut down.