Major Functions of Remote Monitoring Software

For MSPs

• Helps gather insight about client networks- includes gaining information about machine health and status and supplying reports and data about client systems/networks
• Helps maintain client systems and keep them up to date
• Helps track issues and resolve them remotely. This is done by generating alerts (tickets) and resolving issues
• Helps resolve issues even before clients notice them
• Helps remotely administer patches and install software and updates using a single, unified dashboard
• Helps administer tasks simultaneously to many systems at once from a remote location
• Helps automate scheduled maintenance tasks at clients' locations

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