I was the one being treated horribly (sort of, but it is still a good story).
I am a host and a carside specialist. I was on carside this shift and taking orders over the phone and online. I get a call and start taking this guys order. All he got was 4 things of Alfredo sauces and a Strawberry Lemonade with light ice (or no ice, we will get there later).
I prep his order. The thing is with the drink, there is really no way to put the ice level you want into the computer so you have to actively remember how much ice they want. You can do this long out process, but sometimes it does not always work so we tend to skip it. Now I prep his drink. I put light , the flavoring, and then the lemonade. Everything is packed and ready for this guy to show up.
The guy shows up late and starts freaking out that there is ice in his lemonade. I calmly tell him that he requested light ice. He starts yelling at me that it was no ice (which it could of been and I got mixed up, but I remember light ice). The bar tender steps in and says he will get him a new drink. He tells the bartender to make sure it was good.
The bar tender goes and makes it and the guy walks out with his order and new drink, mumbling how I am a brat (what ever). The bar tender looks at me and said that drink taste disgusting when he tried a small ramikin full of it (meaning he dipped a 1 ounce ramikin in it so he did not contaminate the drink) and then I remembered something.
After making the first drink, I had another order with three lemonades and in that order, the lemonade mix ran out. I had no time to tell anyone before this whole scene played out. The guy got weak lemon flavored water with strawberry syrup. We both laughed. If the guy had not complained about the half scoop of ice, he would have had a decent drink. I don’t feel bad, his whole order was only $4.20 and he treated me like crap. Should we have told him? Yeah, but it slipped my mind and he left before we could say anything. Sorry not sorry.