I had a horrible experience trying to buy a new Honda at a local dealership. I told them what I wanted, but they kept trying to up sell me on a different model. Then it was switching sales guys, to the hard core close. etc. etc. I understand sales and all the BS really doesn't bother me since it's part of the game. However, after reaching a price and completing the paperwork, I drove out with the car.

I was happy until Jennifer from the office called me three days later at work. They made an error and didn't collect money on some specific fees listed in the contract. I was pretty sure I paid everything listed. I told Jennifer I needed a couple days to review the contract and look at the check I wrote to determine if I owed money. She became a belligerent bitch, yelling about how I have their money and need to come down right now and pay. I told her I would review the contract and pay them if I owed them money. She called at 9:00 am the next morning being a bitch again demanding money. Later that evening, I reviewed the contract and they didn't total up the doc fee correctly, and owem them $394.00.

I called Jennifer and told her that I did find the error, would pay the amount, and asked if she could please tell me when she left the office so I could pay her personally. I waited to 4:50 pm on Friday night (Jennifer works an 8-5, M-F) and paid her $394 in nickels. I had broken the seals on the bags from the bank which meant they needed to hand count all the coin.

I had brought a book, took up residence in their customer lounge, and waited for them to complete their count. I enjoyed watching Jennifer and 4 sales persons make little rows of nickels. After over 90 minutes they brought me the $0.45 in additional funds I added to see if they would accurately count it. My back up plan was if they said it was all there, I would inform them that I actually included extra money and couldn't remember how much, so they would need to recount.