The eDaakhil online filing is only for namesakes even in today's tech-savvy era. I’m telling this from my personal experience. The bench doesn’t refer to the documents uploaded online for hearing and pronouncing verdicts. The online eDaakhil documents lie dormant. 2+1 set means one set for the Bench to refer to, another for the Opposite Party (Product and Services), and 1 for yourself. Such a practice made a small dispute tedious to file in consumer court. In today’s tech-savvy era, a digital incident that might have happened to you online in a fraction of a second would now require you to print 3 copies of the complaint petition at the time of admission hearing followed by 3 copies of the document every time you are expected to reply to the Opposite Party. Presuming there is more than one Opposite Party involved, the number of copies will multiply. You may also need to send the hard copies of the Opposite Party by registered post if the on-floor advocate of the opposite party is absent and the CDRC (Consumer Disputes Redressal Commission) didn’t accept the true copy of the Opposite Party to be kept with the CDRC file. Sending the hard copies by registered post would add to your cost. Retain the delivery report of the hard copy sent by registered post safely. The court may ask you to submit this delivery report. For a moment, we must pause to ponder the viability of such a practice of submitting a heap of hard copies and the contrary impact on the environment. Requiring to submit this many hard copies for every submission in Consumer Court, be it for admission hearings or the follow-up responses, discourages the consumers from looking for redressal of a large number of issues to avoid procedural hassle. Thus, it is taken advantage of by the product and services companies to exploit the consumers as they statistically figure out the issues for which the consumers will most likely not approach the Consumer Court. In other cases, only a fraction of consumers will approach the Consumer Court. Out of it a fraction of consumers will follow through the lengthy procedure to be reimbursed. All these things are very well statistically calculated by the product and services companies.

Consumer courts in urban and suburban areas must contemplate digital transformation because a large segment of the public inhabited in urban and suburban areas is tech-savvy. Consumer Courts must provide options for digital and physical submissions of documents and hearings to urban and suburban people. The obsolete processes of consumer courts and the absence of a modern investigation framework to investigate technology-related issues in line with the kind of tech-savvy environment in which Zen-Z and Zen Alpha have grown up makes it practically unapproachable for Zen Zee and Zen Alpha. Check the comments, I have given a link to a blog. The name of the blog post is, 'Judicial Investigation Friendly Digital System, Judibility'. I had filed a case in the District CDRC and pleaded the court to investigate the matter. While passing judgement on the case filed by me, the court passed the judgement in favour of the opposite party without even conducting any investigation, putting the 'burden of proof' on me (the plaintiff).

Imagine the cost incurred by the ecosystem that can be reduced on printing hard copies and storing physical files, on digital transformation of the Consumer Dispute Redressal Commission.

How environmentally friendly will it be if the Consumer Disputes Redressal Commission moves from 2+1 hard copy to digital inventory management?

How much expenditure incurred on maintaining physical storage of files can be avoided If the Consumer Disputes Redressal Commission moves from 2+1 hard copy to digital inventory management?

I’ve filed two cases in my District Consumer Dispute Redressal Commission and followed through for the last two years till the verdict. Search the web for ‘Judibility by Ratul Aich’ and ‘Effective Insurance Ombudsman by Ratul Aich’ to find a detailed post on the matters. I’ll add the links in the comments. You may refer them to learn about the nitty-gritty, you may as well come across during the litigation.